WFM - Real Time Analyst (m/f/d)

Información:

Barcelona (Barcelona)
Empresa: TELUS International Europe
Descripción: Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? We are currently looking for WFM Real Time Analysts to work on rotation between ...
Requisitos: -Experience: At least 2 years of experience in a call center and/or 1 year specifically in workforce management.
- Communication Skills: Excellent oral and written communication skills, specifically minimum C1 English level.
- Understanding of WFM: Familiarity with workforce management processes, including staffing projections, scheduling, service level analysis, and metrics monitoring is preferred.
- Proficiency in Tools: Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel).
- Knowledge of Labor Laws: Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred.
- Decision-making Skills: Ability to showcase innovation, good judgment, and problem-solving skills when making decisions related to scheduling and resource allocation.
Contrato: Indefinido
Jornada: Completa

31-01-2025

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