Microsoft Dynamics Unified Service Desk (USD) Specialist (f/m) 100% remote

Información:

Madrid (Madrid)
Empresa: Kirey
Descripción: Would you like to be part of a fast-growing company? And work alongside the best TALENT on truly innovative projects? At Kirey España, it's possible and we would love to meet you!

We are looking ...
Requisitos: What are the mandatory requirements for this position?

Core Technology: Proven hands-on experience with Microsoft Dynamics 365 Customer Service.
Specialized Tools: Practical experience with Unified Service Desk (USD), including USD Hosted Controls, Actions, Events, Agent Scripting, and CTI adapters/telephony integration.
Development Skills: Strong experience in C# / .NET (WPF) development for custom hosted controls and JavaScript development within Dynamics environments.
Session Management: Ability to work on agent desktop applications and manage multi-session environments within USD.
Soft Skills: Strong analytical, communication, and collaboration skills to align technical solutions with functional requirements, alongside the ability to work autonomously.



What do we value especially (Nice to Have)?

Experience with XAML and WPF for building custom USD interfaces and UI integrations.
Understanding of advanced USD configuration elements: window navigation rules, session lines, agent scripting, and action calls.
Familiarity with USD migration strategies or transitions to Omnichannel / Customer Service Workspace.
Experience working in Agile environments (Scrum, Kanban) and familiarity with tools such as Jira.
Contrato: Indefinido
Jornada: Completa

01-06-2026

Un momento...