Manage Service Consulting

Información:

Madrid (Madrid)
Empresa: ISOIN Ingeniería y Soluciones Informáticas
Descripción: En ISOIN buscamos profesionales comprometidos/as y con ganas de mejorar.

Si buscas trabajar en una empresa con posibilidad de desarrollo tanto profesional como personal y cumples el perfil ...
Requisitos: What you will do:

- Discover and realise ongoing success criteria for Sprinklr clients with the following:

- Manage and optimise the configuration of onboarded Sprinklr clients to help customers achieve positive business outcomes through the use of the Sprinklr platform.

- Lead Managed Services engagements for priority accounts from a strategic, operational and delivery perspective.

- Proactively identify, document and deliver in-platform solutions to new and existing client use cases so customers can realise the value of Sprinklr's platform.

- Seek optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.

- Maintain platform relevance according to ongoing changes and business needs.

- Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.

- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.

- Ensure that every client derives the most value possible from the Sprinklr platform.

- Collaborate with the Sales and Success Teams in providing insight to client health and working to win new business and/or grow existing accounts.

- Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.


Profile and qualifications:

- Business-level fluency in Spanish is essential + English or French (nice to have).

- Experience in Enterprise Software deployment management and/or implementation.

- Excellent written and verbal communication skills.

- Strong technical background with advanced computer skills.

- Ability to work independently and as a member of a team.

- Demonstrate experience and a passion for the social media technology universe or CXM Technology.

- Extremely strong communication and presentation skills.

- Ability to work effectively under tight deadlines and juggle several assignments simultaneously.

- Fluency in social media CXM Technology and direct experience in working with or for social media management software is preferred.

- Passionate about consulting, solving client challenges and commitment to client delight.

Nice to have:

- Experience implementing or system administrating Service, Insights, Social Marketing and/or Advertising related SaaS platforms.

- Experience using the Sprinklr platform (or CXM).
Contrato: Indefinido
Jornada: Completa

16-04-2025

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