Lounge Assistant (seasonal/fijo discontinuo)

Información:

Marbella (Málaga)
Empresa: GLOBAL BLUE ESPAÑA SA
Descripción: We firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting ...
Requisitos: Customer care

· Provide consistent and exceptional standard of customer service;
· Go the extra mile to guarantee excellent customer experience to VIP customers;
· Provide a warm welcome to the guests and lead them to the their seats;
· Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs;
· Mitigate conflicts with the travelers, contributing to the best customer satisfaction.

Commercial

· Deliver quality and consistent service by identify customers' needs and working on client relationships and promotional services;
· Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant's products;
· Be creative in proposing the visit to the GB Merchant's stores;
· Contribute to the development of our business by identifying opportunities and being proactive;
· Achieve Business Project goals while raising GB awareness;
· Focus on results to fulfil Merchant's expectations and pursue targets.

Refund

· Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue;
· Perform the refund in the most correct and satisfactory way (quick and precisely)
· Money handling and cash responsibility;
· Support the tourist providing relative information.

Requirements

Good English and Spanish level. Other languages are highly valued.
Flexible and proactive;
Good organizational skills and independent working after given guidelines;
Good knowledge of MS Office products;
Dynamic, creative and keen to participate and enjoy team work
Contrato: Fijo discontinuo
Jornada: Completa

14-03-2025

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