IT Helpdesk Technician

Información:

Marbella (Málaga)
Empresa: Escuela Superior de Alta Gestión de Hotel sl
Descripción: Les Roches Marbella Global Hospitality Education is ranked number 1 in Spain and among top 3 in the world for employability in Hospitality & Leisure Management Education.

Les Roches Marbella ...
Requisitos: KNOWLEDGE AND EXPERIENCE
· Technical degree or Higher Level Education cycle in IT domain
· 3+ years related experience
· Advanced knowledge of both MacOSX and Windows operating systems
· Advanced knowledge and support of computer hardware for the troubleshooting of miscellaneous hardware problems
· Advanced knowledge and support of standard application packages: i.e. Microsoft Office productivity tools
· Advanced knowledge of Ethernet networks
· Advanced knowledge of hubs, routers, IP and terminal emulation concepts
· Advanced knowledge of wireless network configurations
· Knowledge and understanding of hardware and mobile devices
· Knowledge of ticketing systems, ideally, Servicenow.
· Excellent level of English (minimum B2 or equivalent)
· Experience in Education sector is a plus


SKILLS AND ABILITIES
· Exceptional oral and written communication skills, well developed organizational skills and detail oriented
· Service-minded, self-motivated and able to work both independently and in a team environment
· Proven ability to use a combination of research, previous experience, testing and escalation to efficiently find the best solutions to technical problems -- including applying standards and best practices in implementing stable solutions that best meet a client's business and operational requirements
· Proven strong customer service orientation and excellent customer service skills
· Proven ability to address production or operational problems with an appropriate sense of urgency
· Ability to work in a collaborative team environment across organizational units
· Proven ability to prioritize responsibilities and work independently
· Proficient in multitasking
· Ability to work efficiently and excel in a fast-paced IT computing department
· Attentive to detail
· Flexibility and dedication in acquiring new responsibilities/tasks as needed in the department or in other ITS departments
· Flexibility and adaptability (i.e. ability to work flexible hours for unit coverage on short notice)
· Reliability and dependability to ensure SLAs and service targets are met
· Proven time management skills
· Strong technical background
Contrato: Indefinido
Jornada: Completa

08-04-2025

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