International Operations Specialist - Spanish, English and French

Información:

Madrid (Madrid)
Empresa: International SOS France
Descripción: Would you like to make a difference every day? Are you looking for a new challenge in a fast-paced environment? Would you like to be a part of a truly international organization?

We are looking ...
Requisitos: On a typical day you will be:

-Answering high volume of calls

-Assisting callers with their healthcare enquiries

-Documenting all calls within our Salesforce CRM system

-Researching relevant information for customers using all available resources

-Seeking and listening to customer feedback

-Confirming medical procedures eligibility in line with policy

-Coordinating authorizations for treatment by liaising with 3rd party global providers

-Booking and amending appointements

-Assisting with enrolment and claims

- Important information:

-Permanent Contract

-Rotating working hours

-Starting date: As soon as possible

-Office based position (No remote) -

Location: Madrid, Spain

Qualifications:

-You speak English, French and Spanish fluently

-You have experience working in a customer service role in a contact center or similar environment and managing several cases per day

-You have Strong telephone and verbal communication skills and active listening skills

-You are Customer focused and empathetic towards customers

-You are multi-task and can set priorities and manage time effectively

-You can work in a fast-paced environment, and you have experience working under pressure

-You are a good team player

Additional Information:

-Strong opportunities for internal development, particularly in management positions,

-A dynamic, stimulating, and international work environment where your qualities will be highlighted,

-Continuous skills growth thanks to a major development plan,

-An international network of medical and security experts who will support you in your commercial approach and with whom you will develop,

-Career opportunities in a global company that has been growing rapidly for more than 30 years.
Contrato: Indefinido
Jornada: Completa
Salario: 2100€ Bruto/mes

13-03-2026

Un momento...