Client Service Manager

Información:

Valencia (Valencia/València)
Empresa: Apex Group
Descripción: The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach ...
Requisitos: Job Description

Do you have experience of managing client relationships, the services they subscribe to, ensuring service excellence, and are you looking for a new opportunity in Valencia? Apex Group is seeking a flexible, full-time Client Service Officer, this role would report to a team leader in Valencia and ultimately to the Head of CSM Luxembourg. The role comes with the opportunity to work in an attractive salary and benefits package.

EDB, part of the APEX Group, is currently looking to add further bench strength and support within our Client Service Management team.

As a Client Service Officer, you will own a portfolio of clients with responsibility for ensuring delivery of best-in-class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. As a CSM you must develop an excellent understanding of the client's primary business, the products and services they receive from EDB and collaborate with other EDB and Apex Group key stakeholders to ensure we provide a seamless client experience. You will also inspire change through innovation and transformation, modernizing the client experience whilst executing against the bank strategy.

General description of the job

-Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
-Coordinate onboarding of new clients and ensure smooth transitions.
-Analyze client feedback and implement service improvements.
-Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody etc.) to resolve client issues.
-Monitor team performance and implement strategies for continuous improvement.
-Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.
-Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client facing units.
-Ensure timely and accurate documentation of client interactions and service activities.
-Oversee the preparation of client reports, presentations, and service reviews.
-Maintain compliance with internal policies and external regulations.

This list is not exhaustive as the role can change over time, depending on changes in clientele and the bank's goal's and aspirations.

Skills / Experience

-Proficient in English business language skills, both written and oral
-2+ years of experience in client service or account management
-Strong interpersonal and communication skills.
-Proficiency in Microsoft Office Suite, and reporting tools.
-Excellent organizational and multitasking abilities.
Contrato: Indefinido
Jornada: Completa

14-11-2025

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