Client Service Manager

Información:

Valencia (Valencia/València)
Empresa: Apex Group
Descripción: The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach ...
Requisitos: General description of the job

-Maintain strong relationships with clients, ensuring their needs are met and
-expectations exceeded.
-Coordinate onboarding of new clients and ensure smooth transitions.
-Analyze client feedback and implement service improvements.
-Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody etc.) to resolve client issues.
-Monitor team performance and implement strategies for continuous
-Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.
-Analyse and interpret client data to identify trends, collaborating with other members of the client servie team and broader Apex Group client facing units.
-Ensure timely and accurate documentation of client interactions and service
-Oversee the preparation of client reports, presentations, and service reviews.
-Maintain compliance with internal policies and external regulations.

This list is not exhaustive as the role can change over time, depending on changes in clientele and the bank's goal's and aspirations.

Skills / Experience

-Proficient in English business language skills, both written and oral
-2+ years of experience in client service or account management
-Strong interpersonal and communication skills.
-Proficiency in Microsoft Office Suite, and reporting tools.
-Excellent organizational and multitasking abilities.

If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent salary and benefits package. As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Don't hesitate to please get in touch with our Apex Group's team today to apply and register your interest for this full-time Client Service Officer position in Valenica. We're looking forward to meeting you.

What you will get in return:

-A genuinely unique opportunity to be part of an expanding large global business;
-Competitive remuneration commensurate with skills and experience;
-Training and development opportunities
Contrato: Indefinido
Jornada: Completa

14-11-2025

Un momento...