Client Service Manager - Team Leader

Información:

Valencia (Valencia/València)
Empresa: Apex Group
Descripción: The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach ...
Requisitos: Working Conditions:

This role requires a full 5-day in-office working week, promoting a collaborative and engaging workplace atmosphere.

As a Client Service Manager Team Leader, you can expect to:

-Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
-Coordinate onboarding of new clients and ensure smooth transitions.
-Analyze client feedback and implement service improvements.
-Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody etc.) to resolve client issues.
-Monitor team performance and implement strategies for continuous improvement.
-Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.
-Along with the Head of CSM Luxembourg; Conduct regular team meetings, performance reviews, and training sessions.
-Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client facing units.
-Prepare and maintain team schedules, workload distribution, and resource planning.
-Track and report on key performance indicators (KPIs) and service level agreements (SLAs).
-Ensure timely and accurate documentation of client interactions and service activities.
-Oversee the preparation of client reports, presentations, and service reviews.
-Maintain compliance with internal policies and external regulations.
-Manage administrative tasks such as time tracking, leave approvals, and expense reporting.

This list is not exhaustive as the role can change over time, depending on changes in clientele and the bank's goal's and aspirations.

To apply for this Client Service Management role, you will need a degree in Business Studies or a comparable qualification. You will also require the following:

-Proficient in English business language skills, both written and oral
-5+ years of experience in client service or account management, with at least 2 years in a leadership role.
-Strong interpersonal and communication skills.
-Proven ability to manage teams and resolve conflicts.
-Proficiency in Microsoft Office Suite, and reporting tools.
-Excellent organizational and multitasking abilities.
Contrato: Indefinido
Jornada: Completa

14-11-2025

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